Refund Policy
Last updated: 21 October 2026
Full reports are not on sale yet. This policy will apply to every purchase as soon as they are.
Numero Astro (numero-astro.com) is operated by IVY SPIRES GROUP LLC, a Delaware limited liability company, 8 The Green, Suite B, Dover, DE 19901, USA (“we”, “us”). IVY SPIRES GROUP LLC is the seller and the merchant of record for every purchase on numero-astro.com. The name that appears on your card statement is shown on your receipt.
1. What this policy covers
Everything we sell is a one-time payment: the Couple Compatibility Report, and the optional add-ons “Your year ahead” and the Tarot spread, whether bought together with the report or on their own. We do not sell subscriptions, and nothing renews. Each item is a separate purchase with its own refund period. If you get a refund for your report, any add-ons you bought for that report are refunded with it, because they cannot be used without it.
2. 14-day refund, no questions asked
If you are not happy with your purchase, you can ask for a full refund within 14 days of the payment. You do not need to give a reason. This applies in every country, whether or not you have opened your report. It is available once per person in any 12-month period; further requests are reviewed under section 3.
3. Refunds when something went wrong on our side
Within 30 days of the payment, we will refund you in full (or, if you prefer, fix and re-deliver your report) if:
- you were charged but did not receive your report or add-on;
- you were charged more than once for the same purchase;
- a technical problem on our side stopped you from opening your report for more than 48 hours after you told us;
- the report was built from different dates or details from the ones you entered, because of an error on our side.
We will also refund any payment that you did not authorise, if you tell us within 30 days, so we can block further use of the payment method.
4. What we cannot refund
Outside the periods above, payments are final. Our reports are for entertainment and self-reflection and do not predict events, so we cannot offer refunds because a reading did not “come true” or because you disagree with its interpretation after the 14-day period.
5. How to request a refund
Use the “Request a refund” link in your receipt email or on your report page, or email support@numero-astro.com with the email address you used at checkout and, if you have it, your order number. We will confirm that we received your request by email, with the date and time.
6. How and when you are refunded
We aim to approve requests within 2 business days and will send the refund no later than 14 days after we receive your request. Refunds go back to the original payment method only (card, Apple Pay or Google Pay); your bank may take 5–10 business days to show it. We do not charge any fee for refunds. Currency-conversion fees charged by your bank are outside our control. Once a refund is issued, access to the refunded report or add-on ends.
7. Your statutory rights (EU, EEA and UK)
If you live in the EU, the EEA or the UK, you have a legal right to withdraw from the contract within 14 days. Our 14-day refund in section 2 gives you at least the same protection: you can withdraw even after your report has been delivered. To withdraw, use the “Withdraw from contract / Request a refund” link in your receipt email, or send us a clear statement, for example using the model form below. Nothing in this policy limits the rights you have under the consumer law of your country.
Model withdrawal form — To: IVY SPIRES GROUP LLC, 8 The Green, Suite B, Dover, DE 19901, USA, support@numero-astro.com. I hereby give notice that I withdraw from my contract for the following purchase: ___. Ordered on: ___. Name: ___. Email used at checkout: ___. Date: ___.
8. Please contact us before disputing a charge
If something is wrong, write to us first: it is faster than a dispute with your bank, and you will get your money back sooner. This does not limit your right to contact your bank.
9. Abuse
We may refuse refunds where we see clear signs of fraud or of repeated abuse of this policy, and in such cases we may share information with our payment processors.
10. App stores
If you ever buy from us through the Apple App Store or Google Play, refunds are handled by Apple or Google under their own rules.
11. Changes and contact
We may update this policy; the version in force on the day of your purchase applies to that purchase. Questions: support@numero-astro.com, IVY SPIRES GROUP LLC, 8 The Green, Suite B, Dover, DE 19901, USA.